Privacy Policy

What Information Is Collected

We may collect the following types of information:

• Personal Information: Name, email address, phone number, business name, and any information you provide through forms, inquiries, or registrations.
• Communication Data: SMS opt-in preferences and message interaction history.
• Payment Information: Payment details processed securely through Stripe. We do not store card numbers on our servers.
• Technical Data: IP address, browser type, device information, and website usage data.
• Cookies and Tracking Data: Information collected through cookies, Meta Pixel, and similar technologies.

How User Data Is Used

Your information is used to:

• Provide and improve our services
• Process transactions and send payment confirmations
• Respond to inquiries and customer support requests
• Send important service updates and notifications
• Send SMS messages only to users who have opted in
• Deliver targeted advertising through Meta and similar platforms
• Improve website performance and user experience
• Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information.

SMS Opt-In Details

When you provide your phone number through our platform, you may be presented with two separate consent checkboxes:

• Transactional SMS: Consent to receive non-marketing messages related to account notifications, confirmations, and reminders for consultation calls and updates.
• Marketing SMS: Consent to receive occasional marketing communications (up to 2 times per month).

Message frequency varies. Message and data rates may apply. You can opt out of SMS at any time by replying STOP to any message. Reply HELP for assistance. Consent to receive SMS is not a condition of purchasing any goods or services.

SMS & Text Messaging

We send SMS text messages on behalf of service professionals to their customers for transactional purposes, including appointment reminders, technician dispatch alerts, job status updates, invoice delivery, and payment confirmations. Messages are only sent to individuals who have provided prior express consent via our online booking form, in-app opt-in, or verbal consent recorded by their service professional.

Phone numbers collected for SMS are used solely for delivering these service-related messages. We do not sell, rent, or share phone numbers with third parties for marketing purposes. You can opt out at any time by replying STOP to any message. For full details, see our SMS Consent & Messaging Policy.

Third-Party Sharing

We may share your information with third-party service providers who assist us in operating our platform, including Stripe for payment processing, Meta for advertising, and Resend for email communications. These providers only receive the data necessary to perform their services and are bound by their own privacy policies.

Cookie & Tracking Practices

We use cookies and similar tracking technologies to:

• Analyze website traffic and usage
• Improve website functionality
• Enhance user experience
• Deliver relevant advertising through Meta Pixel and similar tools

You may disable cookies through your browser settings; however, some features of the website may not function properly without them.

Data Security and Handling

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

We will never share, sell, or distribute your personal details to third parties for marketing purposes.

Access to personal data is limited only to authorized personnel who require it to perform their duties. Payment data is handled exclusively by PCI-compliant processors (Stripe). While we strive to protect your information, no method of electronic transmission or storage is 100% secure.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time by visiting our data deletion page or contacting us.

User Rights

You have the right to:

• Request access to your personal data
• Request correction or deletion of your information
• Withdraw consent for communications at any time
• Opt out of SMS or email communications

To exercise these rights, please contact us at support@maplestreet.ai.

Mobile Information Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All mobile opt-in data and consent information will be kept confidential and used solely for communication related to our services.

Contact Us

If you have questions about this Privacy Policy, please contact us at support@maplestreet.ai.